betjee Privacy Policy

1 Introduction and Applicability

betjee ("we", "our", or "platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy explains what information is collected from you while using the betjee website and mobile app, why it is collected, and how that information is managed.

This policy applies to all services provided through betjee. By creating an account on betjee, you are considered to have consented to the terms of this privacy policy. It is advisable to read our Terms and Conditions before using our services.

This platform is intended for individuals aged 21 and above. Personal information of anyone under the age of 21 is not knowingly collected.

2 Types of Information Collected

betjee collects information in two main ways: information provided directly by the user, and information collected automatically through use of the platform.

2.1 Personal Information Provided Directly

The following information may be collected during account registration, identity verification, or deposit and withdrawal processes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket account number (for payment processing)
• Bank account details (where applicable)
• Residential address

2.2 Automatically Collected Information

Certain information is automatically logged while using the platform. This includes:

• IP address and device type
• Browser type and version
• Time spent on the website and details of pages visited
• Transaction history of betting and gaming activity
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Collection

betjee uses user information for specific and legitimate purposes. The main reasons for collecting information are as follows:

3.1 Account and Service Management

• Account creation and identity verification
• Ensuring login security and sending OTPs
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP benefits

3.2 Service Improvement

• Personalising the gaming and betting experience based on user preferences
• Identifying and resolving technical issues on the platform
• Preventing security threats and fraud

3.3 Compliance with Legal Obligations

• Complying with applicable Anti-Money Laundering regulations
• Identifying and preventing fraudulent activity
• Responding to lawful requests from competent authorities

3.4 Communication and Support

• Providing 24/7 customer support via live chat and email
• Sending important updates, promotions, and security notices

4 Data Storage and Security

betjee gives the highest priority to protecting user information. We use industry-standard SSL encryption technology, which keeps all data transferred between your browser and our servers secure.

Strict access controls are maintained at our data centres. Only authorised personnel can access user information, and every access is logged. Regular security audits are conducted to identify and address potential vulnerabilities.

User information is retained only for as long as necessary. If an account is closed for any reason, information may be retained for the period required to meet legal and regulatory obligations.

5 Sharing Information with Third Parties

betjee never sells user personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances for the proper operation of services:

5.1 Service Provider Partners

Trusted third parties are engaged for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and management of technical infrastructure. Only the information necessary for them to provide their services is shared with these partners, and they operate under strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed in compliance with applicable law in response to a court order or a lawful request from a competent law enforcement authority. Such disclosure is limited to the minimum extent required by legal obligation.

5.3 Business Restructuring

User information may be transferred in the event of a business merger or acquisition. Users will be notified in advance in such circumstances.

6 Cookies and Tracking Technologies

The betjee website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve usage of the platform.

You can manage cookies by changing your browser settings. However, disabling cookies entirely may limit some features of the platform.

7 User Rights

Every user registered on betjee has the following rights regarding their personal information:

7.1 Right to Access Information

You can view your personal information stored on betjee at any time by accessing your account profile. Contact our support team if you require detailed information.

7.2 Right to Correct Information

You may request a correction if there is any error in your information. Documents proving your identity may be required to correct core identifying details such as name or date of birth.

7.3 Right to Delete Information

You may request the deletion of your personal information in certain specific circumstances. However, some information may be retained as required by legal obligations or for dispute resolution.

7.4 Right to Object to Processing

You may object at any time if you wish to opt out of marketing communications or profiling. Our customer support team will process this request promptly.

8 Responsible Gaming and Personal Information

betjee takes responsible gaming seriously. As part of the responsible gaming guidelines, we may monitor a user's playing patterns. If signs of problematic gaming behaviour appear in a user's activity, we take supportive measures.

Information required for using responsible gaming tools such as self-exclusion or deposit limit setting is stored securely and used only for this purpose.

9 Protection of Minors' Information

betjee strictly does not provide services to individuals under the age of 21. Age is verified at the time of registration, and in cases of doubt, re-verification is carried out via national ID or birth certificate. If it is confirmed that information of a minor has been collected, that information is deleted immediately and the associated account is closed.

10 International Transfer of Data

betjee's servers and data storage may be located in various countries. Your information may be processed or stored outside Bangladesh. Such international transfers comply with applicable data protection laws and standard contractual safeguards.

11 Changes to This Policy

betjee reserves the right to update this privacy policy at any time. In the case of significant changes, users will be notified via their registered email or through the platform. The "Last Updated" date at the top of the policy always indicates the date of the most recent change.

If you continue using the platform after an update, you will be considered to have agreed to the new policy. It is therefore recommended that you review this page regularly. You can also visit our about betjee page to learn more about us.

12 Contact and Complaints

If you have any questions, comments, or complaints regarding this privacy policy, please contact the betjee customer support team. Our 24/7 live chat and email support is available in both Bengali and English.

Contact email: [email protected]

Answers to common questions may also be found in our FAQ section. Our representatives generally respond to enquiries promptly.